Mission Critical Communications for Emergency Services
Real-time control and response when every second counts.
Communications Infrastructure You Can Trust
Alcatel-Lucent Enterprise solutions are designed for the realities of modern control rooms – from managing Triple-Zero (000) calls and field dispatch to coordinating grid operations and substation monitoring.
Our resilient, secure solution ensures real-time coordination, seamless integration with SCADA, CAD, GIS, IoT, and legacy systems, and deployment flexibility across on-premises, hybrid, and cloud models.
Trusted across emergency services, utilities, and transport—because when communications fail, everything stops.
Infrastructure Built for Control, Continuity and Fast Response
- Hybrid, cloud and on-prem options for secure deployment
- Seamless integration with CAD, SCADA, GIS, IoT, and legacy systems
- Unified platform for voice, video, data, and alerts
- Proven performance in Emergency Services, Utilities, Transport, and Public Safety
Designed for Dispatch and Field Coordination
Prioritise Triple Zero calls with real-time routing
Coordinate dispatch and crews in one platform
Stay operational when it matters most
Keep control rooms and field teams in sync
Integrate with SCADA and alerts
Avoid outages, delays, and cloud dependence
VIDEO
See how ALE is enabling faster, smarter responses when it matters most.
OVERVIEW
Explore capabilities, features, and configuration options for control room environments.
GUIDE
A guide to improving digital exchanges in organisations and improving customer experience.
SOLUTION SHEET
Learn how we, at Alcatel-Lucent Enterprise, support coordination, crisis response, and system security.
GUIDE
A guide to next-gen emergency response infrastructure and integration.
Frequently Asked Questions
What makes ALE’s solutions different from other communication providers?
ALE offers mission-critical communication platforms that are purpose-built for organisations where failure is not an option. Unlike many competitors moving toward cloud-only models, ALE supports all: cloud, hybrid and on-premises deployments—giving you the control, resilience, and reliability needed in emergency or high-risk environments.
We also integrate deeply with SCADA, CAD, GIS, UHF/VHF, and other legacy systems that many modern vendors overlook.
Why choose on-premises or hybrid communication instead of cloud-only?
Many essential service providers require uninterrupted communication regardless of external conditions. On-premises and hybrid systems offer greater control, security, and independence—especially during critical events like power outages, system failures, or network disruptions. ALE’s flexible deployment options help ensure your communication infrastructure remains operational when it matters most.
Can ALE’s solution integrate with our existing systems (like SCADA, CAD, or legacy radios)?
Yes. ALE’s solution is built to integrate seamlessly with a wide range of systems—SCADA, CAD, GIS, UHF/VHF radios, SIP/IP, and more. Whether you’re managing emergency dispatch or coordinating utility field crews, we ensure your communication tools work together smoothly without needing to replace your existing infrastructure.